Recom.ai – is a powerful yet handy internal marketing tool to help you increase conversions by providing smart and configurable upsell and cross-sell recommendations.
In simple words the app delivers non-intrusive product recommendations on nearly any page. The app places its widgets on the pages you select and displays matching items there.
After you install our app, you will see 6 tabs on the left column:
Recom.ai Home screen is a dashboard with general statistics on the app’s performance.
The main screen demonstrates pages with widgets assigned to each. Next to each widget there’s basic stats on it: views / clicks
Each page has additional action buttons available on hovering over the block:
“+” symbol takes to Widgets screen where widgets can be added, reassigned or modified
Live view – takes to the store’s frontend to see how the widget looks like on the live site
Views stands for all views from all widgets for the past 30 days
Clicks is a meter of clicks in all widgets for the past 30 days
Widget is a form of presentation of the recommendations on your frontend, i.e. a design element with products in it. Widgets are added to the store’s pages by Recom.ai.
The widgets screen is the main working space that hosts all currently active widgets. On this screen, you can create widgets, assign widgets to pages, and customize the widgets’ look and feel, color, shuffle the order of appearance (if the page has several widgets) etc.
To create a new widget
Each widget is configured in 3 easy steps.
Step 1.
Set rules for the widget recommendations
After you’ve added the widget, you’ll see a screen to configure the Sorting (i.e. how the matching items will be shuffled in the widget), Widget products qty and widget Rules.
In this section, we’ll go through how to set the rules that will determine what the widget will display as product recommendations.
Main operators in this screen are:
By default the rule shows any products for any products – i.e. the recommendations are random.
Click on the rule to edit. All conditions that tell the widget which products to pick and with which product to demonstrate are set here
On this screen, you’ll see the rules. Each rule consists of five parts:
+Add new condition opens a series of dropdown menus where the required condition can be configured and saved.
Once you are done with setting the rule configurations, the app will know the exact product or product group that the widget will recommend.
For each of the rule configurations, you can check the effect of the condition by clicking Preview.
When you’re done editing, click the Save settings for the rule button at the top right corner.
Congratulations! The rule will be implemented, and your widget will be live.
Now the widget has a rule and it’s time to select pages where this widget will work.
Step 2.
Design.
Each widget has 3 design options:
Global sets unified look of all widgets and can be configured in Widgets screen Global Look and Feel.
Custom option has a toolset to tweak the look of the widget
Template selector has a dropdown with available pre-built templates along with the Default Template which fits most store themes and has all available features included.
Placement Type and Path configs are responsible for moving the widget on the page. It is based on element classes and id’s on the page structure. Type dropdown defines the position of the widget and Path tells the app to which element on the page the widget must be anchored.
These are advanced features for users familiar with HTML / CSS basics. Our Support team will always advise the correct settings if you don’t feel confident enough.
Options below help configure the look of the widget
All configs are instantly previewed right below the customization options
Insert code contains the code of Recom.ai default template. Store developer or code savvy owner can craft any custom template based on our code. Save the new custom template once done.
Step 3.
Select pages and widget order.
After you are done click Go to step 3 to proceed. Here is the list of all available pages. Check/uncheck the pages where the widget will appear.
Every page can have unlimited number of widgets. The order of appearance is set by drag’n’drop.
Click Publish to finalize setting up the widget. It is ready to perform immediately.
Upsell Offer is a popup with configurable conditions which suggests customers to update their current cart with additional products at discounted price
To create a new Upsell Offer, click + Add
Each Upsell offer is configured in 3 easy steps
Step 1.
Trigger Conditions. The screen has 4 options
Step 2.
Upsell Products. Set which products will be offered as upsells
The app’s AI-engine can provide automatic upsell offers based on the main product or you can set the products manually. Below the upsell mode selector is the qty option which stands for the number of items in the Upsell Offer.
Check/Uncheck the box to make the Offer appear every time the customer is visiting Cart Page or show up only once per session.
Step 3.
Discount.
Add the unique text caption for your Upsell Offer and set discount in a certain amount or % or the upsell item cost and hit Publish
Scout brings in the element of gamification to your customers’ shopping experience. In short, it provides a list of visually similar items with options to “like” or “dislike” what has been suggested. “Disliked” items drop off and “liked” products are followed with new suggestions which look similar to the ones the customer “likes”. The main idea is that the store automatically suggests the most likely to be purchased items based on the customer’s preferences.
To power a page with Scout “Add new Scout widget” and select Any products or Specific products to trigger the recommendations.
Publish to finalize the config.
Analytics module of Recom.ai pulls data from all widgets and represents the performance in graphical and numerical forms: diagrams and numbers.
Main filters include dropdown with:
Below the graph there is a table chart view with the stats.
Billing screen is related to the current plan and billing history.
In the upper right corner there is a dropdown with User Guide, Settings, Support mailer and Log Out button.
Settings screen has 3 features:
Support Team will be happy to help you with anything. Let us know what’s on your mind.
User Guide is where this guide lives. Refer to it whenever you need to fresh up the basics or proceed to Get help to contact our support.
You can contact our support team for any queries on this page. We are happy to help you with anything, so feel free to message us if you have any questions.
Happy selling!
For easy reference, here are the definitions of terms:
